Support & refunds

Self-serve first, human help when necessary.

Effective July 14, 2026

SlateVeil is published by Nomad Development Group.

Before contacting support

  1. Retry with a supported PNG, JPEG, or WebP under 25 MB and within the displayed image-dimension limits.
  2. On the web, refresh SlateVeil and confirm that the browser allows canvas, clipboard, and local storage access.
  3. For the separate Android Play Free product, tap the Redact It widget or open Redact It, choose one image in the system Photo Picker, and wait for the full editor to open. Redact It does not need broad access to your photo library.
  4. For a lost SlateVeil Pro activation, enter the app-issued recovery key in SlateVeil Pro. The same key can release an old device slot before activating a replacement.
  5. If every activated device and the saved recovery key are lost, include the Stripe receipt number in a support request. Do not email the recovery key itself.
  6. For OCR problems, use manual redaction; the original image remains local.

Refund policy

Request a refund within 14 days of purchase if SlateVeil Pro does not work as described and the licensing provider shows the purchase. Refunds are processed through the merchant shown on the receipt. Abuse, redistributed keys, or purchases substantially used across repeated batch exports may be declined where permitted by law.

Data deletion

To request deletion of server-side SlateVeil activation or purchase-validation records, email nomadov3rland@gmail.com with "SlateVeil data deletion" in the subject and include the merchant receipt number needed to locate the record. Do not send a full license key, card number, or private screenshot. Deletion may disable Pro activation or purchase recovery, and the payment provider may retain transaction records it controls.

Contact

Email nomadov3rland@gmail.com with "SlateVeil support" in the subject. Include your receipt number for purchase or refund help, but never attach an unredacted private screenshot.

Response boundary

SlateVeil is a low-touch self-serve product. Support covers purchase access, reproducible defects, and refund requests. It does not include screenshot review, privacy consulting, custom integrations, or managed redaction work.